Kaiglo Return Policy
Thank you for shopping with Kaiglo Stores Limited. We strive to provide you with a seamless and enjoyable shopping experience. Please note that all items delivered by Kaiglo has gone through quality check and undergone all dues diligence. However, If for any reason, you are not satisfied with your purchase, we are here to help. Please review our return policy below.
General Return Guildlines
Please note that all these criteria must be met before an item is eligible for return or exchange.
- You may return items within 7 days of the delivery date for a refund or exchange.
- You may return items within 7 days of the delivery date for a refund or exchange.
- You may return items within 7 days of the delivery date for a refund or exchange.
- You may return items within 7 days of the delivery date for a refund or exchange.
- You may return items within 7 days of the delivery date for a refund or exchange.
Return Exemptions
| Product item | Reason for return |
|---|---|
| Fashion | Items such as Jewellery, inner-wear, swimwear, lingerie and socks are exempted from return. |
| Home & Garden | Bedding, towels, self assembled furniture, breakable decors, glass-wares appliances with breakable parts cannot be returned. |
| Electronics, Phones & Gadget | Product with tampered or missing serial Universal Product Code/IMEI numbers or products damaged due to misuse such as burnt chargers and broken screens are not returnable. |
| Kids & Toys | Assembled toys and gears, underwear, washcloths & towels, bibs & burp cloths cannot be returned. |
| Beauty & Health | Cosmetics, personal care, supplements, sex toys & contraceptives are exempted from return. |
| Office & School | Books, CDs and self assembled office furniture are not returnable. |
| Groceries | Perishable goods, can drinks, beverages with bent containers and food items packaged in sacks such as rice cannot be returned. |
| Others | Products delivered more than 7 days, Near expiry products, items bought on sales and products with the non-returnable tags on the product page are exempted from return. |
Return Processes
Please note that all these criteria must be met before an item is eligible for return or exchange
Initiate Return
Log in to your account on our website and go to the "Order History" section. Select the order containing the item(s) you want to return, click to open order, scroll to the specific item you would like to return and click return.
Give details
Enter reasons for return. You will be prompted to attach pictures and/or videos for defective items. Indicate if you would like a refund or an exchange and mode of return (Pick up or Drop off).
Return Authorization
Await approval and instructions for return shipping. Do not send items back without prior authorization.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to a mistake on our part.
Once we receive the returned item(s), we will inspect them and process your refund or exchange accordingly.
Timeline
Pickup & Drop Off
Enter reasons for return. You will be prompted to attach pictures and/or videos for defective items. Indicate if you would like a refund or an exchange and mode of return (Pick up or Drop off).
Refund & Exchange
Kindly note that this delivery timeline would apply in the case of an exchange and refund would take between 5 - 7 days for payment int bank account while wallet refund would be effected immediately.
The refund time starts from the day the item you returned gets into our custody . You can track your returned item with the link below *******.(Order tracking code)
